It may not be brain surgery, however, communication skills are the back bone of a successful patient orientated practice. Non-verbal communication is as important as verbal communication. Would patients think you were an extraordinary dental assistant by looking at you? Do you have any idea what the concerns of your patients may be? Be proactive and show them what you do. Infection control procedures is one area that is always on a patient’s mind. In this CE webinar, learn ways to talk to them about this and other subjects.
During this CE webinar, we will
• Understand the importance of both verbal and non-verbal communication
• Discuss how appearance relates to communication
• List concerns of our patients and how to alleviate them
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