Online Dental CE

New Patients - What Keeps Them Coming Presenter: Sally McKenzie CE Supporter: Practice Management Release Date: 10/14/15     Reviewed: 2024 Expiration Date: 10/14/27 CE Credits: 1 CEU (Self-Study) View Full Description »

Have you found yourself wondering where have all the new patients gone? Have you noticed a change, and it’s killing your bottom-line? The trend is particularly troubling considering that the economy has been steadily improving. So if you can’t blame the economy, what is it? Someone or something is cutting new patients out of your practice. In this CE webinar, learn what keeps new patients interested, scheduling and staying.

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7 Signs You’re Busy, But Not Productive Presenter: Sally McKenzie CE Supporter: Practice Management Release Date: 8/12/15     Reviewed: 2024 Expiration Date: 8/12/27 CE Credits: 1 CEU (Self-Study) View Full Description »

The definition of “busy” means different things to different people. For some it is synonymous with stress. For others it means excitement and challenge. And then there are those who see “busy” as the precise balance between a fully engaged team and profitable practice. Learn the tell-tale signs of busy-but-not productive. In this CE webinar, learn how to take your focus off of merely busy and what it takes to be truly productive.

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Generational Differences Fact or Fiction? Presenter: Sally McKenzie CE Supporter: Practice Management Release Date: 6/10/15     Reviewed: 2024 Expiration Date: 6/10/27 CE Credits: 1 CEU (Self-Study) View Full Description »

Everyone is talking about the conundrum that three generations in the workplace is creating. While the generalizations are many and certainly not always accurate, in working with hundreds of dental practices, there’s no denying that we are witnessing a clear shift in priorities and career philosophies as Gen Xers (born 1965-1980), and Millennials (born 1981-2000) take their places alongside Boomers (born 1946-1964). In this CE webinar, learn how to manage those differences and understand how each generation brings its strengths and weaknesses.

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4 Rules for Staff Compensation Presenter: Sally McKenzie CE Supporter: Practice Management Release Date: 4/8/15     Reviewed: 2024 Expiration Date: 4/8/27 CE Credits: 1 CEU (Self-Study) View Full Description »

Is it time to increase pay in your practice? According to PayScale.com, 88% of employers set their sights on increasing pay this calendar year. But how will you determine how much of a raise is warranted? In this CE webinar, learn how to determine increases based on careful planning and consideration and develop the use a formal compensation strategy.

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Are Multiple Dental Practices In Your Future? Presenter: Sally McKenzie CE Supporter: Practice Management Release Date: 2/11/15     Reviewed: 2024 Expiration Date: 2/11/27 CE Credits: 1 CEU (Self-Study) View Full Description »

New models of dental practice have emerged. Within a two year period, the ADA reported that dentists whose practice is part of a larger entity that delivers dentistry at more than one location is up from 5.4% to 6.4% of the dentist population. In this CE webinar, learn what it takes to be an entrepreneur in dentistry. Are you ready to be a CEO?

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Practice Vital Signs: Key Metrics to Measure and Why Presenter: Sally McKenzie CE Supporter: Practice Management Release Date: 12/3/14     Reviewed: 2024 Expiration Date: 12/3/27 CE Credits: 1 CEU (Self-Study) View Full Description »

All day, every day in the dental practice, teams are looking for signs.; signs of tooth decay, signs of infection, signs that it’s going to be a calm day or a hectic day. They look for signs that the schedule is going to blow open a great big hole because Mrs. Jones is 15-minutes late for her crown prep. They are so focused on monitoring the signs of the day they seldom take time to consider that those daily struggles, frustrations, and challenges are vital signs that key practice systems are struggling. Do your practice’s vital signs indicate healthy or sickly systems? Find out in this “vital” webinar!

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Conquering Conflict Presenter: Sally McKenzie CE Supporter: Practice Management Release Date: 10/1/14     Reviewed: 2024 Expiration Date: 10/1/27 CE Credits: 1 CEU (Self-Study) View Full Description »

Rolling eyes, snide comments, poor attitudes, staff conflict bubbles to the surface in many different and often subtle ways. It’s easy to ignore these undercurrents of discontent and pretend they don’t really affect you. Look the other direction and maybe the problem will just drift away. Such wishful thinking is certainly comforting until reality kicks: lost productivity, absenteeism, increased cancellations, lower treatment acceptance, costly mistakes, etc. Learn 8 steps to conquer conflict and get back on track.

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Scripting Your Profitability Presenter: Sally McKenzie CE Supporter: Practice Management Release Date: 8/13/14     Reviewed: 2024 Expiration Date: 8/13/27 CE Credits: 1 CEU (Self-Study) View Full Description »

Have you heard patient exchanges similar to the following: “Mr. Collins would you like to schedule that crown appointment now?” “No, I’ll give you a call when I’m ready.” Or maybe the typical exchange is more like this: “Hello Carol, this is Marlene from Dr. Thomas’s office. Will you be able to make your appointment Tuesday?” “No, I’m sorry, I have a conflict. I’ll let you know when my schedule frees up.” You may hear variations on all of the above, but one thing will be consistent – the negative impact each exchange has on the profitability of your practice. Learn the best scripts that use the best words, phrases and questions to prompt patients to respond the way you want.

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5 Strategies To Get Patients In the Chair Presenter: Sally McKenzie CE Supporter: Practice Management Release Date: 6/4/14     Reviewed: 2024 Expiration Date: 6/4/27 CE Credits: 1 CEU (Self-Study) View Full Description »

Are you experiencing too many cancellations and openings in the schedule? New patients have declined? The challenging economy presents an opportunity for dental teams to realign their energy on improving weak and broken practice systems. Doing the same thing, the same old way doesn’t give you the same results in today’s economy. It gives you less than the same results. Learn five strategies to help you reach your true potential.

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Practice Plateau – Causes and Remedies Presenter: Sally McKenzie CE Supporter: Practice Management Release Date: 4/9/14     Reviewed: 2024 Expiration Date: 4/9/27 CE Credits: 1 CEU (Self-Study) View Full Description »

Don’t you just want to pummel a punching bag when you hear about practices doing over a million dollars a year per doctor? While your production numbers remain frozen on some primeval plateau month after month, theirs keep whizzing past on their way to practice primetime. What’s wrong with this picture? No matter how it may look, reaching the next level is not a matter of luck. Learn the real reasons of why practice’s level off and how to increase your numbers.

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10 Strategies to Jump-Start Practice Performance Presenter: Sally McKenzie CE Supporter: Practice Management Release Date: 2/5/14     Reviewed: 2024 Expiration Date: 2/5/27 CE Credits: 1 CEU (Self-Study) View Full Description »

The ebb and flow of the economy has challenged many dental practices. During robust economic times, the inefficiencies of practice systems and protocol are often masked. You’ve likely discovered that the way you’ve always done things doesn’t work in this new economy. Get ready to learn strategies to jump-start your practice performance.

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Office Managers: Take Control of Your Income Potential Presenter: Sally McKenzie CE Supporter: Practice Management Release Date: 1/8/14     Reviewed: 2024 Expiration Date: 1/8/27 CE Credits: 1 CEU (Self-Study) View Full Description »

The reality is that if the dental practice isn’t bringing more money in, the doctor/CEO cannot afford to hand more money out – no matter how “hard working and loyal” you and your colleagues might be. But that doesn’t mean you have no control over your income potential. In fact, just the opposite is true. Employees, especially the office manager and business staff, have a profound impact on the profitability of the practice and can directly improve their income potential provided they keep a laser focus on one critical area of the practice: overhead. Learn what being on the frontline means for you and the practice.

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Telephone Techniques to Awe and Inspire Your Patients Presenter: Sally McKenzie CE Supporter: Practice Management Release Date: 8/15/12     Reviewed: 2024 Expiration Date: 8/15/27 CE Credits: 1 CEU (Self-Study) View Full Description »

Telephone scheduling requires skill, professionalism, confidence, and finesse- not necessarily qualities that anyone off the street will just walk in with. Patients cannot hear facial expression. They form a picture of the person answering and an opinion of the professionalism of the practice based exclusively on the quality of that phone conversation. Upon completion of this webinar, the student will be able to: understand how having a prepared presentation and developing communication objectives contributes positively toward getting the patient into the office.

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Performance Measurements for the Dental Team Presenter: Sally McKenzie CE Supporter: Practice Management Release Date: 6/20/12     Reviewed: 2024 Expiration Date: 6/20/27 CE Credits: 1 CEU (Self-Study) View Full Description »

Learn what it takes for employees to perform consistently on a high level. This CE webinar teaches doctors and managers how to implement accountability and measure the employee’s performance. Learn quickly if the employee’s actions are having a positive, negative, or no affect on the practice. Show them how to take their job description to greater heights; Scheduling, Financial, Business, Patient and Treatment Coordinators, Hygienists, Clinical Assistants and Doctors.

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Productive Scheduling Presenter: Sally McKenzie CE Supporter: Practice Management Release Date: 4/11/12     Reviewed: 2024 Expiration Date: 4/11/27 CE Credits: 1 CEU (Self-Study) View Full Description »

Watch this CE webinar and learn how to schedule and learn how not to schedule. Upon completion of this CE webinar, the student will be able to: Identify the protocol and guidelines to setting and achieving scheduling production goals; Understand how to take control of the schedule instead of the schedule controlling you; Understand how to prevent “up and down” fluctuating production and controlling open time.

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Broken Appointments: Causes and Remedies Presenter: Sally McKenzie CE Supporter: Practice Management Release Date: 11/14/11     Reviewed: 2024 Expiration Date: 11/14/27 CE Credits: 0.5 CEU (Self-Study) View Full Description »

This module, part 2 of this series, will help guide you in establishing a system for your practice to handle broken appointments. Sally's recommendations are invaluable in helping you handle broken appointments and most important -- preventing them before they happen!

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Broken Appointments: Protocol and Systems Presenter: Sally McKenzie CE Supporter: Practice Management Release Date: 11/14/11     Reviewed: 2024 Expiration Date: 11/14/27 CE Credits: 0.5 CEU (Self-Study) View Full Description »

This module will help guide you in establishing a system for your practice to handle broken appointments. Sally's recommendations are invaluable in helping you handle broken appointments and most important -- preventing them before they happen!

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