Dental Podcasts - The Dr. Phil Klein Dental Podcast

Every day, as a dentist, hygienist, or an assistant, you go to the office and do the best you can to provide top notch patient care. But even though you may be providing the best clinical care, does the patient feel special and are they likely to leave the office thinking, wow, I am so happy I found this dentist. In this episode we'll be talking about the customer experience... and how your practice can deliver a world class customer experience that will be instrumental in growing your practice. Our guest today, Ella Mullokandova, has over 16 years of experience as a dental hygienist and is co-founder of Converge Dental.

The dental practice, today, is more complex than ever before. Each and every day, from the time a dental office opens its door, every facet of the business needs to run seamlessly. To be successful at it, the office must be super organized, have a team that works well together with really good systems in place. Our guest today, an expert in creating the model dental office, is Ella Mullokandova. She has over 16 years of experience as a dental hygienist and is co-founder of Converge Dental.

Today we're going to address the age-old question, how do we increase patience acceptance of our treatment plans? Now there is a lot behind this, including quite a bit of psychology of course, so to help us put this all in perspective, is our guest Ella Mullokandova. Ella has over 16 years of experience as a dental hygienist and restorative dental partner. She is the co-founder of Converge Dental, a company that helps dental practices succeed and grow, emphasizing the importance of an organized, systematic approach to improved patient care and profitability.