Online Dental CE

Earn live, interactive and self-study dental continuing education credits

Questions You Hate, Answers You’ll Love: A Guide for Dealing with Difficult Patients Part 2

Presenter: Dr. Mark E. Hyman Release Date: 5/25/23
Credits:  1 CEU   Expiration Date: 5/25/26
AGD Subject Code: 550
CE Supporter: Philips Oral Healthcare

“OH NO! Not that one again!” After all your training, and years of hard work and tremendous sacrifice, don’t you just hate it when you get those heart wrenching questions and resistance to case acceptance over and over again? Your team and you work so hard, and care so deeply, so why is it that often our patients don’t ask for optimal care and enthusiastically accept our treatment plans?

During this CE webinar, we will cover the following topics:
• Commit to obtaining the necessary evidence for predictable case presentations
• Roleplay with your team the most common questions you absolutely HATE to hear and learn the most predictable answers you’ll LOVE to give them
• Learn how to reframe difficult questions, restate choices, and review different pathways to successful optimal care delivery

Get ready to laugh, learn, and get fired up for a dramatic improvement of your case acceptance and your enjoyment of your practice!   ( disclaimer, bio and commercial disclosure )

Class Activity

Upon completion of the video, the Take Exam button will activate.
Already watched the video? Login here
Additional On-Demand CE from Philips Oral Healthcare
Webinar Calendar Iva Learning Instagram
Product Library
Use the dropdown to view products for a company.
Company Filter:


Your Name
Your Phone
Zip Code
Your Email
I would like to request:
  •  In-office demo
  •  In-office Lunch & Learn (CEU)
  •  Product brochures
  •  Product samples (if applicable)
  •  Clinical research and literature
Additional Comments
Please answer =