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Achieving Exceptional Customer Service
Presenter: Sally McKenzie
CE Supporter: Practice Management
Release Date: 8/12/20
Expiration Date: 8/12/23
CE Credits: 1 CEU (Self-Study)
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Customer service is of critical importance to your practice because it’s key to retaining the patients who walk through your doors for years to come that in turn generate more referrals. It is the most economical form of marketing you can do. Learn how to provide exceptional customer service to recoup patient acquisition costs and cultivate a loyal patient base that will refer friends and colleagues, serve as testimonials and write patient reviews.







Setting Performance Expectations for Employees
Presenter: Sally McKenzie
CE Supporter: Practice Management
Release Date: 6/10/20
Expiration Date: 6/10/23
CE Credits: 1 CEU (Self-Study)
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It’s difficult for team members to succeed when they have no idea what’s expected of them. Instead of working toward specific goals and doing their part to move the practice forward, they’re stuck in place wondering which way they should go. If you want happy team members who excel at their jobs, it’s up to you to provide the direction they crave. Learn the most successful performance measurement models based on individual jobs.







Cancelled Appointments are Holding You Back
Presenter: Sally McKenzie
CE Supporter: Practice Management
Release Date: 4/7/20
Expiration Date: 4/7/23
CE Credits: 1 CEU (Self-Study)
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Many patients don’t think twice about calling your practice to cancel their appointment a mere few hours before they’re supposed to be in the chair. They don’t understand what that does to your day or how putting off care can negatively impact their oral health – but of course you do. Learn steps you can take to significantly reduce broken appointments in your practice.







When Patients Say ‘No’ to Treatment
Presenter: Sally McKenzie
CE Supporter: Practice Management
Release Date: 2/6/20
Expiration Date: 2/6/23
CE Credits: 1 CEU (Self-Study)
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If case acceptance numbers are low in your practice, you’re likely pretty familiar with the problems all those “Nos” can bring. Not only does team morale suffer, the lack of scheduled treatment hurts practice productivity and ultimately your bottom line. Learn what’s holding patients back and make the adjustments necessary to finally reach that 85% acceptance benchmark.







Who is Really Answering Your Phone?
Presenter: Sally McKenzie
CE Supporter: Practice Management
Release Date: 12/5/19
Expiration Date: 12/5/22
CE Credits: 1 CEU (Self-Study)
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In challenging situations, you may perceive that the team is conveying a positive and helpful demeanor to patients on the phone, but the person the other side of the issue may interpret that behavior completely different. Learn how to eliminate the disconnect between how employees perceive they are handling critical patient calls and the reality patients experience. Learn straightforward and easy steps to significantly improve the practice’s telephone skills.







The Top 10 Time Wasters
Presenter: Sally McKenzie
CE Supporter: Practice Management
Release Date: 10/9/19
Expiration Date: 10/9/22
CE Credits: 1 CEU (Self-Study)
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How many minutes did you lose today? Thirty? Sixty? Learn how routine distractions and multiple practice inefficiencies can quickly become time and money wasters. With only so much time in your workday it’s critical that patient time be your priority.







The New Patient You Never Knew
Presenter: Sally McKenzie
CE Supporter: Practice Management
Release Date: 8/7/19
Expiration Date: 8/7/22
CE Credits: 1 CEU (Self-Study)
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How many new patients are lost every month because your business employees are handling new patient calls as routine inquiries rather than potential sales opportunities? If ever there were a perfect occasion to sell the practice and the services offered, it’s when the prospective new patient calls your office. They are interested, ready, and willing to learn more. Learn how to prevent practice growth from tripping over your frontline.







What Are Your Revenue Opportunities?
Presenter: Sally McKenzie
CE Supporter: Practice Management
Release Date: 6/12/19
Expiration Date: 6/12/22
CE Credits: 1 CEU (Self-Study)
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Are revenues starting to level out compared to bank deposits last year? You may not know exactly where the shortcomings are, but making an effort to find out is the first step. Learn where the most common revenue opportunities can be found and increase your income starting today!







Best Ways to Reward and Motivate Your Team
Presenter: Sally McKenzie
CE Supporter: Practice Management
Release Date: 4/10/19
Expiration Date: 4/10/22
CE Credits: 1 CEU (Self-Study)
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You’ve relied on bonus plans to reward your employees for years, but maybe they are not working now. You thought they motivated your employees to excel, but instead team members focus on what they need to do to earn the bonus – and their overall performance actually suffers. Learn how you can recognize employees who put in extra effort by developing a rewards system.







The Buried Treasure of Unscheduled Treatment
Presenter: Sally McKenzie
CE Supporter: Practice Management
Release Date: 2/7/19
Expiration Date: 2/7/22
CE Credits: 1 CEU (Self-Study)
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Discover how tens of thousands of dollars never get transferred from your practice management software to your checking account. Learn how lack of systems and accountability contribute to burying your treasure!


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