|Presenter: Sally McKenzie|
|Credits: 0.5 CEU||Release Date: 11/14/11|
|CE Supporter: Practice Management||Reviewed: 2021 Expiration Date: 11/14/24|
This module, part 2 of this series, will help guide you in establishing a system for your practice to handle broken appointments. Having consulted with practices nationwide for over 25 years, Sally McKenzie, CEO of McKenzie Management, has witnessed first hand the breakdown in customer service caused by a practice not having protocol in place to handle patients who break appointments.
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